Comments on: Taco Bell in Provo, Utah Explains? http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/ Thu, 22 Jul 2010 02:24:02 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Craig http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-313 Craig Thu, 06 May 2010 16:13:51 +0000 http://utahcountyreviews.com/?p=121#comment-313 I would suggest that the manager is not where the buck stops. Who is the general manager, or owner of the restaurant? Why would they put this poor guy in this position where he can't hire quality people (because you have to pay for quality) and they let him take all the abuse from jerk customers, too. He is just like you and your buddies... once he's done w/ school, that Taco Bell will never see him again either. This is evidence that he doesn't have any 'skin in the game' and he obviously doesn't care about this place long term. To his higher ups: Hire someone to run the place that isn't just putting themselves through school while running the place. BYU student employees I've had are notoriously just like him, they don't stick after graduation, their job is always a lower priority than the rest of their life and they expect the owners to work around their ever changing schedules, tests, study groups, breaks, etc. What a pain. Good for making tacos probably, but not for management. I would suggest that the manager is not where the buck stops. Who is the general manager, or owner of the restaurant? Why would they put this poor guy in this position where he can’t hire quality people (because you have to pay for quality) and they let him take all the abuse from jerk customers, too. He is just like you and your buddies… once he’s done w/ school, that Taco Bell will never see him again either. This is evidence that he doesn’t have any ‘skin in the game’ and he obviously doesn’t care about this place long term. To his higher ups: Hire someone to run the place that isn’t just putting themselves through school while running the place. BYU student employees I’ve had are notoriously just like him, they don’t stick after graduation, their job is always a lower priority than the rest of their life and they expect the owners to work around their ever changing schedules, tests, study groups, breaks, etc. What a pain. Good for making tacos probably, but not for management.

]]> By: Utah County Reviews http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-251 Utah County Reviews Fri, 15 May 2009 19:48:41 +0000 http://utahcountyreviews.com/?p=121#comment-251 Thanks for the great feedback Rick! I agree with what you've stated about delivering what you promise and/or advertise. I have not been back to Taco Bell since and wouldn't recommend the Provo Utah Taco Bell to ANYONE! Thanks again! If there ARE good restaurants you'd like to help review, let us know! Thanks for the great feedback Rick!

I agree with what you’ve stated about delivering what you promise and/or advertise.

I have not been back to Taco Bell since and wouldn’t recommend the Provo Utah Taco Bell to ANYONE!

Thanks again! If there ARE good restaurants you’d like to help review, let us know!

]]> By: Rick http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-250 Rick Fri, 15 May 2009 19:45:45 +0000 http://utahcountyreviews.com/?p=121#comment-250 Utah County fast-food restaurants are notorious for being understaffed - the owners would rather save a few dollars by understaffing than seeing to it that their customers have a good experience. My complaint today is about getting two paper-thin "Taco Supremes" from the Provo shop. Your photo of that taco on your "fourthmeal" website is quite misleading. Never again. It looked like it was made by an 8-year old who was in a big hurry. I own a private business and I see to it that every product that is bought is up to par. You should do the same. Utah County fast-food restaurants are notorious for being understaffed – the owners would rather save a few dollars by understaffing than seeing to it that their customers have a good experience. My complaint today is about getting two paper-thin “Taco Supremes” from the Provo shop. Your photo of that taco on your “fourthmeal” website is quite misleading. Never again. It looked like it was made by an 8-year old who was in a big hurry. I own a private business and I see to it that every product that is bought is up to par. You should do the same.

]]> By: Utah County Reviews http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-134 Utah County Reviews Mon, 17 Nov 2008 06:01:51 +0000 http://utahcountyreviews.com/?p=121#comment-134 Thanks for the clarification. We won't be seeing each other at Taco Bell in Provo :) What are some <strong>restaurants in Utah County</strong> that you like and that you feel do a great job? Thanks for the clarification. We won’t be seeing each other at Taco Bell in Provo :)

What are some restaurants in Utah County that you like and that you feel do a great job?

]]> By: Queen Bee http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-130 Queen Bee Mon, 17 Nov 2008 02:41:28 +0000 http://utahcountyreviews.com/?p=121#comment-130 I too will be avoiding the <strong>Taco Bell in Provo</strong>. I believe though that you're looking at my comments too myopically. I was acknowledging your statement and attempting to expand on the problem in a more broad sense. A) if teenagers (or any employee for that matter) are being taught that the customer is always right, then they are being sent the message that rudeness, threats, and other misbehaviors are acceptable. And such an approach actually fights against any sense of responsibility or loyalty among employees. B) Clearly a significant part of the problem with the Provo TB is their leadership and the accountability system that is put into play for that leadership. What happened to you and many other horror stories like yours is merely a manifestation of what's lacking at the very top. C) Taking taking 40 minutes in a fast food restaurant to get your food is an indicator that there's a heck of a lot more potential for harm than just slow service. If that kind of behavior is acceptable in one aspect, then it's viably suspect that other misdeeds are occurring which may have a direct impact on the SAFETY of the food being delivered. I'm telling you that slow delivery is just the tip of the iceberg. One other thought: 40 minutes for food at ANY restaurant would be unacceptable. I too will be avoiding the Taco Bell in Provo. I believe though that you’re looking at my comments too myopically. I was acknowledging your statement and attempting to expand on the problem in a more broad sense.

A) if teenagers (or any employee for that matter) are being taught that the customer is always right, then they are being sent the message that rudeness, threats, and other misbehaviors are acceptable. And such an approach actually fights against any sense of responsibility or loyalty among employees.

B) Clearly a significant part of the problem with the Provo TB is their leadership and the accountability system that is put into play for that leadership. What happened to you and many other horror stories like yours is merely a manifestation of what’s lacking at the very top.

C) Taking taking 40 minutes in a fast food restaurant to get your food is an indicator that there’s a heck of a lot more potential for harm than just slow service. If that kind of behavior is acceptable in one aspect, then it’s viably suspect that other misdeeds are occurring which may have a direct impact on the SAFETY of the food being delivered. I’m telling you that slow delivery is just the tip of the iceberg.

One other thought: 40 minutes for food at ANY restaurant would be unacceptable.

]]> By: Utah County Reviews http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-123 Utah County Reviews Sun, 16 Nov 2008 05:34:15 +0000 http://utahcountyreviews.com/?p=121#comment-123 Thanks for the comment Queen Bee, although I'm not really sure how to take it. You say "the customer is not always right...but customers have a responsibility to be courteous as well" and then you go on to say that "If a manager can't manage a fast food order in under 40 minutes, then [you] would seriously question how safe the food is to eat..." So, whose side are you taking on the issue? What point were you attempting to make. The bottom line is, we will NEVER go to the Taco Bell in Provo Utah again because of the experience we (and many other customers) had. Whether it was an issue of proper management training, or a hiring process error, or just plain bad service, we don't really care. What we do care about, or have a right to EXPECT, is that when we go to a fast food restaurant in Utah County (or anywhere for that matter) that we get our food in a timely manner. Taco Bell in Provo didn't meet that expectation at all. Thanks again for your comment and insight. Thanks for the comment Queen Bee, although I’m not really sure how to take it. You say “the customer is not always right…but customers have a responsibility to be courteous as well” and then you go on to say that “If a manager can’t manage a fast food order in under 40 minutes, then [you] would seriously question how safe the food is to eat…” So, whose side are you taking on the issue? What point were you attempting to make.

The bottom line is, we will NEVER go to the Taco Bell in Provo Utah again because of the experience we (and many other customers) had. Whether it was an issue of proper management training, or a hiring process error, or just plain bad service, we don’t really care. What we do care about, or have a right to EXPECT, is that when we go to a fast food restaurant in Utah County (or anywhere for that matter) that we get our food in a timely manner. Taco Bell in Provo didn’t meet that expectation at all.

Thanks again for your comment and insight.

]]> By: Queen Bee http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-121 Queen Bee Fri, 14 Nov 2008 00:34:15 +0000 http://utahcountyreviews.com/?p=121#comment-121 Sorry. But the customer is not always right. The employee should always be professional, but customers have a repsonsibility to be courteous as well. Unfortunately, the crux of this problem is the system which Taco Bell puts in place to hire employees. We went through employees left and right for some time. Stealing. Lying. Making very costly mistakes. Then we put into place a new strategy in our hiring process and now we have an awesome team. We pay a modest amount for their work. But we have properly screened them. Properly set expectations, etc. Given that jobs are hard to find for everyone right now, the managers have no excuse not to get what they need. The only logical reason is that they haven't been trained how to properly manage fast food employees. The crap, in this case, goes up hill. An idea of a good fast food manager is one who shows up for work, has a reasonable grasp of the English language, and is remotely reliable otherwise. If a manager can't manage a fast food order in under 40 minutes, then I would seriously question how safe the food is to eat, etc. Sorry. But the customer is not always right. The employee should always be professional, but customers have a repsonsibility to be courteous as well.
Unfortunately, the crux of this problem is the system which Taco Bell puts in place to hire employees. We went through employees left and right for some time. Stealing. Lying. Making very costly mistakes. Then we put into place a new strategy in our hiring process and now we have an awesome team. We pay a modest amount for their work. But we have properly screened them. Properly set expectations, etc. Given that jobs are hard to find for everyone right now, the managers have no excuse not to get what they need. The only logical reason is that they haven’t been trained how to properly manage fast food employees. The crap, in this case, goes up hill. An idea of a good fast food manager is one who shows up for work, has a reasonable grasp of the English language, and is remotely reliable otherwise. If a manager can’t manage a fast food order in under 40 minutes, then I would seriously question how safe the food is to eat, etc.

]]> By: Utah County Reviews http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-72 Utah County Reviews Fri, 31 Oct 2008 19:33:47 +0000 http://utahcountyreviews.com/?p=121#comment-72 Great comment Ryan! I agree that pay probably does have something to do with it. But the employees should know that going in - this job is not a "lifetime career path" - it's a way to make a few bucks for dating, it's close to campus, and it's not real tough manual labor. If they want to get paid a lot more, they should apply for a sales job where they will NEVER EVER hear a Thank You while cold calling, they'll get treated like CRAP for the most part, but when the money comes, it comes pretty good. I look forward to more comments like these. Stay tune for coupons, prizes, and more at UtahCountyReviews.com! Great comment Ryan! I agree that pay probably does have something to do with it. But the employees should know that going in – this job is not a “lifetime career path” – it’s a way to make a few bucks for dating, it’s close to campus, and it’s not real tough manual labor.

If they want to get paid a lot more, they should apply for a sales job where they will NEVER EVER hear a Thank You while cold calling, they’ll get treated like CRAP for the most part, but when the money comes, it comes pretty good.

I look forward to more comments like these. Stay tune for coupons, prizes, and more at UtahCountyReviews.com!

]]> By: Utah County Reviews http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-71 Utah County Reviews Fri, 31 Oct 2008 19:29:00 +0000 http://utahcountyreviews.com/?p=121#comment-71 AMEN Ben! As the saying goes, "You get what you pay for!" Let's just hope it doesn't take 40 minutes next time. My "thanks" to a restaurant has always been repeat business. This is why we go back to places like The Pita Pit in Provo - they deliver quick, the food is good and they seem to be sufficiently staffed to get the job done. Appreciate the comment - Come back soon for coupons on great restaurants in Utah County. If there are some you recommend, let us know! AMEN Ben! As the saying goes, “You get what you pay for!” Let’s just hope it doesn’t take 40 minutes next time. My “thanks” to a restaurant has always been repeat business. This is why we go back to places like The Pita Pit in Provo – they deliver quick, the food is good and they seem to be sufficiently staffed to get the job done.

Appreciate the comment – Come back soon for coupons on great restaurants in Utah County. If there are some you recommend, let us know!

]]> By: Ben Nettesheim http://utahcountyreviews.com/taco-bell-in-provo-utah-explains/#comment-70 Ben Nettesheim Thu, 30 Oct 2008 22:44:25 +0000 http://utahcountyreviews.com/?p=121#comment-70 Well... let's hope this manager learns one important lesson before graduating from college: The customer is always right. Yeah, you might get a rude customer every once in a while, but that comes with every business that works with consumers. Suck it up, deal with it, and smile. If you are getting more than your fair share then that probably says something about the service or establishment! You're not providing a pro bono service here. The customer has chosen to spend their hard earned money on the business you represent. They have thousands of choices. You should be happy they chose yours! Sure, a thank you is always appreciated every now and then... But in the business world, a repeat purchase is the best thank you a manager could wish for. It doesn't sound like this manager is getting many of those these days. (I know I won't be waiting in line 40 minutes for a taco!) Well… let’s hope this manager learns one important lesson before graduating from college: The customer is always right. Yeah, you might get a rude customer every once in a while, but that comes with every business that works with consumers. Suck it up, deal with it, and smile. If you are getting more than your fair share then that probably says something about the service or establishment!

You’re not providing a pro bono service here. The customer has chosen to spend their hard earned money on the business you represent. They have thousands of choices. You should be happy they chose yours! Sure, a thank you is always appreciated every now and then… But in the business world, a repeat purchase is the best thank you a manager could wish for. It doesn’t sound like this manager is getting many of those these days.

(I know I won’t be waiting in line 40 minutes for a taco!)

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