Some of you may have read the post about the bad experience at Taco Bell in Provo, Utah. Although we still like the fast food at Taco Bell, this wasn’t an experience we will hold near and dear to our hearts.
The funniest thing is that we received a response. It appears the response was from their manager, but we’ll let you be the judge on that. Here’s what it said:
if any of you would have stopped and noticed, they were most likely SHORT HANDED. those that are hired, call in sick or never show up. there is a huge turnover. we have unreliable teens and even very unreliable ‘adults’. so when it does take more time than usual, its most likely because the managers are stuck doing it ourselves. we hire every other day, people that keep saying they are reliable and responsible, and they have every excuse in the book not to show up. we give excellent pay, incentives, everything we can think of to keep them. but they are lazy and stupid. and when they are at work, they screw around to the point i have to fire them. not the greatest job in the world, and when i am finished with my education at BYU I AM LEAVING fast food. tired of crappy employees, tired of customers yelling at me because of them. customers are rude, thoughtless and i have yet to meet one grateful person for a hot meal that i had to make with 15 other orders by myself. so before you start falpping your mouth. be grateful for those that actually work. and if you still cant handle it, buy your food at smiths and make your own darn taco!
Let’s point out why Taco Bell in Provo, Utah may not be the best place for fast food (according to the possible manager):
- “SHORT HANDED”: we agree. As we waited for over 40 minutes for one small order, we could definitely tell that this fast food joint was under-staffed.
- “…those that are hired call in sick or never show up”: again, we agree. As a manager of a fairly big company, WHO you hire is probably one of the most important responsibilities. As the response states, “…so when it does take more time than usual, its most likely because the managers are stuck doing it ourselves…we hire every other day, people that keep saying they are reliable and responsible, and they have every excuse in the book not to show up.” Our recommendation then would be to be a bit more picky on who you hire so every client can be taken care of in a timely manner.
- Employee Loyalty: again, from the response, “…not the greatest job in the world”. It sounds like the manager also states that the people he/she hires are “…lazy and stupid. and when they are at work, they screw around to the point i have to fire them.”
- “Attitude reflects leadership, Captain!”: this comment caps it all off -“…customers are rude, thoughtless and i have yet to meet one grateful person for a hot meal that i had to make with 15 other orders by myself. so before you start falpping your mouth (we left the misspelling for emphasis). be grateful for those that actually work. and if you still cant handle it, buy your food at smiths and make your own darn taco!”
We don’t think we need to say much more about the Taco Bell in Provo, Utah: it appears that one of their employees said it all for them…
Stay tune next time for other reviews on fast food restaurants in Utah County.
We visited this Provo restaurant last Wednesday and here are some of the things we liked:
My family and I went there today for “fast food” – 40 minutes later I finally walked out the door with my order or 2 Gorditas, 2 hard shell tacos, 2 Cheese Roll-Ups for the kids, and some Cinnamon Twists. They were lucky I was so dang hungry! Four customers ahead of me ask for refunds because of the devastating delay – three customers came in, saw us all standing there, and left, and one patient man finally received his order after about 45 minutes of waiting – HOLY COW!
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